Return & Refund Policy

Last Updated: August 27, 2026

At Eyvorax, we carefully inspect our products before dispatch to ensure they meet our quality standards.

We accept returns only when there is a genuine product-related problem, such as a manufacturing defect, damage during delivery, or an incorrect product being sent.

1. When We Accept Returns

A return may be accepted if:

You received a damaged product.
You received a product with a manufacturing defect.
You received the wrong product or a different product from what you ordered.
The product has a genuine quality issue that was present when you received it.

The issue must be reported to us within 48 hours of delivery.

To report a problem, contact us at info@eyvorax.com with your order number and clear photos/videos showing the issue.

2. No Returns for Change of Mind

We do not accept returns, exchanges, or refunds for reasons including:

You do not like how the sunglasses look on your face.
The sunglasses do not suit your face shape.
You do not like the style, design, or appearance.
You ordered the wrong size or shape.
You changed your mind after placing the order.
You expected the product to look different.
You do not like the color or appearance after receiving the product.
You simply do not want the product anymore.
The product does not match your personal preference.

“It doesn't look good on me” or “it doesn't suit my face” is not considered a product defect and is not eligible for return or refund.

We strongly recommend reviewing the product photographs, description, measurements, and other available information before placing your order.

3. Product Condition

If a return is approved, the product must be returned in its original condition, including, where applicable:

Original packaging
Case
Tags
Accessories
Any other items included with the order

Products that have been intentionally damaged, altered, scratched, misused, or used improperly may not be eligible for a return or refund.

4. Unboxing Evidence

For damaged, defective, or incorrect products, Eyvorax may request clear photographs or an unboxing video to verify the issue.

An unboxing video may be particularly helpful in cases involving damage during delivery.

Providing an unboxing video does not guarantee approval of a return, but it may help us investigate the claim.

5. Return Approval

Do not send a product back without contacting Eyvorax first.

Once we receive your complaint, we will review the information provided and determine whether the issue qualifies under this Return & Refund Policy.

If your return is approved, we will provide you with the return instructions.

6. Refunds

If a returned product is inspected and the issue is confirmed to be eligible under this policy, we may provide:

A replacement product; or
A refund, depending on the circumstances and product availability.

If a refund is approved, it will generally be processed through the original payment method, where possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Incorrect Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or another appropriate resolution.

8. Damage During Delivery

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Order number
Photos of the product
Photos of the packaging
Photos/videos clearly showing the damage

We will review the claim and provide an appropriate resolution if the damage is confirmed.

9. Manufacturing Defects

If you believe your sunglasses have a manufacturing defect, contact us at info@eyvorax.com within 48 hours of delivery.

We will review the issue and determine whether it qualifies as a manufacturing defect.

Normal wear and tear, accidental damage, scratches caused after delivery, misuse, or damage caused by improper handling are not considered manufacturing defects.

10. Non-Returnable Reasons

To avoid confusion, the following reasons do not qualify for a return or refund:

“The sunglasses don't look good on my face.”

“The sunglasses don't suit me.”

“I don't like the design.”

“I don't like the way they look.”

“I changed my mind.”

“I ordered the wrong style.”

“I don't like the color.”

“I expected them to look different.”

These are considered personal preferences and are not product defects.

11. Contact Us

For return or refund-related questions, please contact:

Eyvorax

Email: info@eyvorax.com

Website: https://eyvorax.com/

Please include your order number and relevant photos/videos when reporting a product issue.

Eyvorax reserves the right to inspect and verify any reported product issue before approving a return, replacement, or refund.